PPG (Patient Participation Group)

What is a PPG?

A Patient Participation Group (PPG) is a group of patients, carers and GP practice staff who meet 3 – 4 times each year. The PPG act as a critical friend to the practice using the patient experience to improve the service.  

What does the PPG do?

• Discuss constructive suggestions for improving the practice and share concerns that could affect the wider practice population.

• Organise health focused events with the practice, i.e. healthy eating awareness as an information event for all practice patients to attend. 

• Create a patient survey with practice staff, to get feedback about the practice from the rest of the patient population. 

• Produce Newsletters to provide regular updates to patients. 

• Assist the practice in making sure their website is ‘Patient Friendly’. 

• Engage with the local community via fundraising events and useful health information, to ensure the PPG is representative. 

• Invite health and voluntary professionals to PPG meetings, for PPG members to remain informed and updated about local opportunities for patients.

What the PPG doesn’t do…

PPG patient members cannot provide any medical advice, or deal with personal/medical issues or individual patient complaints during the meeting.

The PPG does not get involved with the day to day running of the practice or have a formal management role. The PPG do not form an non-executive board as in other NHS organisations.

PPG patient members are volunteers from all 3 Lordswood Medical Group Practices. Any patient of the practices and their carers are eligible to join and will be welcomed.

Please note that the PPG cannot offer any medical advice and does not handle individual complaints – these should be addressed to the Practice using the Feedback form on the Contact Us section of the practice website.

Join the PPG

If you are interested in joining the PPG, please contact us by clicking here.

We have a patient representation group so that you can have your say.

We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.

We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

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